Vacancy Details

Customer Relationship Team Leader


We are seeking a Customer Relationship Team Leader for our location at Longbridge Lane, Derby.


As a Customer Relationship Team Leader you will be the day to day interface with the customer, managing and maintaining the associated reporting and KPI’s, both internal and externally to ensure service level targets are maintained to support the achievement of customer service delivery targets and overall customer satisfaction.

This is a great opportunity for someone who is looking to develop within a growing and evolving organisation. You will work in a team environment, whilst also working cross functionally to drive customer service and performance.
Key Responsibilities

As a Customer Relationship Team Leader you will:

• Oversee and guide day to day activities to ensure the team delivers high levels of
supplier performance and that all KPI’s, are monitored and achieved.
• Manage the day to day relationship with the customer, including visiting sites when
• Support regular 1-2-1s to review performance and update current progress against
targets ensuring customer expectations are met in full.
• Ensure the team is effectively trained.
• Carry out full Root Cause Analysis (RCA) for delivery failures where required, using
appropriate tools.
• Build long term rapport with the customer to resolve delivery performance issues and
influence delivery to meet customer demand.
• Undertake full order book management for the designated parts, taking action to
meet KPI’s and customer deliveries.
• Manage priority parts and arrears to ensure potential issues are identified and
escalated within the supply chain.
• Adhere to all policies and regulations in relation to product sourcing.
• Undertake root cause analysis to identify and implement Continuous Improvement
actions to ensure opportunities to improve internal and external process/efficiencies
are realised.


• CIPS Level 1 – 4 or working towards or equivalent experience
in similar role
• People Supervisory/Management experience
• Significant demonstrable experience working within a material control/supply chain environment
• Significant experience of providing technical leadership
• Some associated experience within a technically demanding
• Effective communication skills both written and oral
• Ability to maintain, influence and develop relationships
• Numerically competent
• Able to negotiate and reach agreement

So, if you feel you have all of this, and even more, apply now.

In return we will offer you an exciting package that includes a great salary, benefits and more. But most importantly we will offer you the chance to become part of our Incora Story.


Incora™ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission-critical. With a strong foundation in the aerospace and defence markets, we also utilise our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

We pride ourselves on offering: Industry-leading capabilities Innovative solutions Greater customer value Trusted supplier relationships Business growth and operational efficiency Our people make us unique, and we offer an Outstanding Colleague Experience.

We live by our values: Courage, Collaboration and Commitment and are proud to add real value to our customers’ businesses. Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
Vacancy Details
Longbridge Lane, Derby, GBR
Closing Date
26 Sep 2022 (Vacancy Closed)

This vacancy is closed and it is no longer possible to apply.